Terms of service

Last Updated: January 31, 2026

Welcome to Kokakoshi Life Essential Private Limited ("Kokakoshi", "we", "us", or "our"). We operate this website to provide customers with premium salon-quality beauty, skincare, haircare, and personal care products across India.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree, please do not use our website.

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1. Eligibility & Use of Website

By using this website, you confirm that:

• You are at least 18 years old, or using the website under supervision of a parent or guardian.

• The information you provide is accurate and complete.

• You will not use our products for unlawful purposes.

You are responsible for maintaining the confidentiality of your account and password.

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2. Products & Services

Kokakoshi makes every effort to display product images, descriptions, and colors accurately. However, slight variations may occur due to screen settings and lighting.

We reserve the right to:

• Modify product details without notice

• Discontinue products at any time

• Limit quantities per order

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3. Product Disclaimer (IMPORTANT)

All Kokakoshi products are intended for cosmetic use only.

• Individual results may vary based on skin type.

• We strongly recommend performing a patch test before full application.

• Follow all usage instructions carefully.

Kokakoshi Life Essential Private Limited shall not be held liable for adverse reactions caused by misuse, improper storage, or failure to follow product instructions.

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4. Orders & Acceptance

Placing an order constitutes an offer to purchase.

We reserve the right to:

• Accept or decline any order

• Cancel suspicious or fraudulent orders

• Refuse bulk orders intended for unauthorized resale

Once an order is confirmed and dispatched, cancellation may not be possible.

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5. Pricing & Payments

All prices are listed in Indian Rupees (₹) and are subject to change without notice.

Prices may exclude:

• Shipping charges

• Taxes

• Handling fees

These will be displayed at checkout.

Secure Payments

All payments are processed through trusted and secure payment gateways.
We do not store your card, UPI, or banking details on our servers.

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6. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location and courier availability.

Kokakoshi is not responsible for delays caused by:

• Courier partners

• Natural events

• Government restrictions

• Unforeseen logistics issues

Risk of loss transfers to the customer once the order is handed over to the shipping carrier.

Please review our Shipping Policy for full details.

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7. Returns & Refunds

All returns and refunds are governed by our Refund Policy.

Due to hygiene reasons, many personal care products are non-returnable unless damaged, defective, or incorrectly delivered.

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8. Intellectual Property

All website content including:

• Logos

• Product images

• Text

• Graphics

• Designs

are the exclusive property of Kokakoshi Life Essential Private Limited and are protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without written permission.

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9. Third-Party Tools & Links

Our website may contain links to third-party websites or services.

We are not responsible for their:

• Content

• Policies

• Security practices

Accessing third-party sites is at your own risk.

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10. Privacy

Your submission of personal information is governed by our Privacy Policy.

We are committed to protecting your data and maintaining transparency in how it is used.

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11. User Feedback & Reviews

By submitting reviews, suggestions, or feedback, you grant us the right to use them for marketing and business purposes without compensation.

You agree not to post content that is:

• False

• Offensive

• Misleading

• Defamatory

We reserve the right to remove inappropriate content.

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12. Errors & Inaccuracies

Occasionally, our website may contain typographical errors or inaccuracies related to pricing, promotions, or availability.

We reserve the right to:

• Correct errors

• Update information

• Cancel affected orders

without prior notice.

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13. Prohibited Uses

You may not use our website:

• For unlawful activities

• To spread malware

• To collect customer data

• To attempt fraud

• To interfere with website security

Violation may result in termination of access.

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14. Limitation of Liability

To the fullest extent permitted by law, Kokakoshi shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of our website

• Purchase of products

• Service interruptions

All products are provided on an "as-is" basis without warranties unless legally required.

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15. Indemnification

You agree to indemnify and hold harmless Kokakoshi Life Essential Private Limited from any claims, damages, or legal expenses arising from your misuse of the website or violation of these Terms.

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16. Termination

We reserve the right to terminate or suspend access to our website without notice if we believe a user has violated these Terms.

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17. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall fall under the exclusive jurisdiction of the courts located in Madhya Pradesh, India.

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18. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with a revised date.

Continued use of our website implies acceptance of the updated Terms.

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19. Contact Information

Kokakoshi Life Essential Private Limited
Nai Sadak, Near Durga Talkies
Guna, Madhya Pradesh – 473001
India

📧 kokakoshilifeessential@gmail.com
🕒 Customer Support: Monday – Saturday, 10 AM – 7 PM