Privacy policy

Last Updated: January 31, 2026

Kokakoshi Life Essential Private Limited ("Kokakoshi", "we", "us", or "our") operates this website and provides customers with premium salon-quality beauty, skincare, haircare, and personal care products across India. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.

We may collect the following information:

Name
Billing and shipping address
Phone number
Email address
Payment details (processed securely via payment gateways)
Account information (if you create an account)
Order history and transaction details
Communication records with customer support
Device information such as IP address, browser type, and location
Website usage data including pages visited and interactions

Personal information does not include anonymized or aggregated data that cannot identify you.

How We Collect Your Information

We collect information in the following ways:

✔ Directly From You

When you:

Place an order
Create an account
Subscribe to emails
Contact customer support
Fill out forms on our website

✔ Automatically

Through cookies, analytics tools, and similar technologies when you browse our website.

✔ From Service Providers

Including payment processors, shipping partners, analytics providers, and marketing platforms.

How We Use Your Personal Information

We use your information to:

✔ Process Orders

Confirm orders
Arrange shipping
Send updates
Manage returns and refunds

✔ Improve Customer Experience

Personalize shopping
Recommend relevant products
Improve website functionality

✔ Marketing & Communication

With your consent, we may send:

Promotional emails
Offers
Product updates

You can unsubscribe anytime.

✔ Security & Fraud Prevention

To detect unauthorized transactions, prevent fraud, and protect our customers and business.

✔ Legal Compliance

To comply with applicable laws and respond to lawful requests from authorities.

Secure Payments

All payments are processed through trusted and secure payment gateways that use industry-standard encryption. Kokakoshi Life Essential Private Limited does not store your card, UPI, or banking details on our servers.

We implement strong security practices to ensure a safe shopping experience.

Sharing of Personal Information

We may share your data only when necessary with:

Payment gateway providers
Logistics and delivery partners
IT and cloud service providers
Analytics providers
Marketing partners
Government authorities when legally required

All partners are expected to maintain confidentiality and security standards.

We do not sell your personal data.

Cookies & Tracking Technologies

We use cookies to:

Enhance website performance
Remember preferences
Understand customer behavior
Improve marketing effectiveness

You can disable cookies via your browser settings, though some features may not function properly.

Data Security & Retention

While no method of transmission over the internet is 100% secure, we use commercially acceptable safeguards to protect your data.

We retain personal information only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce policies

Avoid sending sensitive data through unsecured communication channels.

Your Rights

Depending on applicable laws, you may have the right to:

✔ Access your personal data
✔ Correct inaccurate data
✔ Request deletion
✔ Opt-out of marketing communications
✔ Request a copy of your stored data

To exercise any rights, contact us using the details below.

We will never discriminate against you for exercising your privacy rights.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage you to review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Business Name: Kokakoshi Life Essential Private Limited
Registered Address: Nai Sadak, Near Durga Talkies, Guna, Madhya Pradesh – 473001, India
Email: kokakoshilifeessential@gmail.com
Customer Support Hours: Monday – Saturday, 10 AM – 7 PM